Betfun FAQ — All Your Questions Answered in One Place

Per betfun's policy, each person may only hold one account. Creating multiple accounts is strictly prohibited and may result in account suspension and balance forfeiture. If you are unable to access your previous account, please do not open a new one — at the Help Center Get in touch.

KYC verification is required to comply with international licensing regulations and to keep your account secure. Simply upload a photo of your National ID (NID) or passport along with a selfie before making a withdrawal. Verification is usually completed within 24–48 hours.

on the login page Click the "Forgot Password?" link, then enter your registered mobile number or email address. You'll receive an OTP or reset link to set a new password — the whole process takes under 5 minutes.

To change your name, you'll need to contact the support team and submit a valid ID. The same process applies for updating your mobile number. These changes are never made without verification, for your security. at the Help Center Get in touch.

Yes, you can request to close or delete your account at any time. Make sure to withdraw any remaining balance beforehand. To proceed, at the Help Center submit a request. Self-exclusion is also available as part of our responsible gaming commitment — to find out more, Responsible Gaming View page.

betfun supports deposits via Mobile Pay, Nagad, Rocket, DBBL Mobile Banking, and bank transfer. All payment methods are fully secure and encrypted. Mobile banking deposits are typically credited within seconds.

The minimum deposit starts from just ৳200. The maximum limit depends on your payment method and account tier. VIP members are eligible for higher deposit limits. For exact details, check your profile settings or Help Center View.

Mobile banking withdrawals (Mobile Pay, Nagad) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Withdrawals can be delayed if KYC verification is incomplete, so make sure to verify your account before your first withdrawal.

First, collect your transaction ID and a screenshot. Then at the Help Center Contact us via live chat and provide your transaction details. Our team typically resolves the issue within 30 minutes.

betfun generally does not charge any fees for withdrawals. However, your payment provider (Mobile Pay, Nagad, etc.) may apply their own transaction charges. Check the payments page or help centre for the latest information.

betfun offers betting on over 20 sports, including cricket, football, kabaddi, tennis, badminton, basketball, and volleyball. Cricket and football — the most popular sports in Bangladesh — have the widest range of markets and the most competitive odds. To find out more, Sports View page.

Live betting lets you place bets in real time on matches that are already in progress. Odds continue to shift as the match unfolds, so you can make decisions based on what you're watching. Click the "Live" tab on the betting page to see all ongoing events. To learn more, Betting Go to page.

In certain cases, bets can be cancelled or cashed out. Some bets may be cancelled before a match kicks off, though this is subject to specific conditions. If the cash out option is available, it will appear on your bet slip.

If a match is cancelled or postponed, your stake is generally refunded in full. However, the specific terms may vary depending on the type of event. For more details, Terms & Conditions Read.

betfun uses decimal odds by default (e.g., 1.85). This means a ৳100 bet would return a total of ৳185 if you win (including your original stake). You can change the odds format from Settings. To learn more about betting, visit our Betting Guide View.

New members at betfun receive a welcome bonus as a percentage of their first deposit. Free bets and casino free spins may also be available. To see the latest offers, Latest Promotions View page.

Rollover means you need to place a certain number of bets with your bonus funds before you can withdraw. For example, a 5x rollover on a ৳100 bonus means you must wager ৳500 in total. Rollover requirements differ for each bonus, so always read the terms before claiming an offer.

A cashback bonus refunds a set percentage of your net losses over a given period (usually weekly), credited directly to your account with typically low rollover requirements. For current cashback offers, Promotions page View.

The high roller bonus is designed for players who regularly bet large amounts. It comes with higher deposit limits, a dedicated account manager, and exclusive offers. For more details, contact our High Roller View page.

Yes, most bonuses have an expiry period — typically between 7 and 30 days. If the rollover requirement is not met within that time, the bonus may be forfeited. The validity period for each bonus is clearly stated on the offer page.

betfun is a trusted platform operating under an international license. All transactions are secured with SSL encryption, and your personal information is never sold to third parties. Visit our Privacy Policy for more details.

Go to Profile Settings > Security and enable the "Two-Step Verification" option. A one-time OTP will be sent to your mobile number to confirm. Once 2FA is active, no one can log into your account even if they know your password. This is strongly recommended for keeping your account secure.

Change your password immediately and log out of all active sessions from Profile Settings. Then enable 2FA. If you notice any suspicious activity, at the Help Center Let us know right away — our security team will act promptly.

Self-exclusion is an important responsible gaming feature that lets you take a break from betting for a set period of time. You can activate it through Account Settings or by at the Help Center contact us to get it activated. To learn more, Responsible Gaming View page.

Yes, betfun follows a GDPR-compliant data protection policy. Your name, mobile number, and financial details are stored on fully encrypted servers. No information is shared with advertisers or any third parties. To learn more, Privacy Policy Read.